PHOENIX CARDS LTD
(TRADING AS UNICORN CARDS)
RETURNS POLICY
This policy
We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us using the contact details below:
Telephone
+ 44 077 14 637 474
info@unicorncards.co.uk
If you are not happy with the way we deal with your return, you can raise a complaint. Please refer to our complaints policy for further details, which can be located: HTTPS://UNICORNCARDS.CO.UK/COMPLAINTS
If you change your mind
This section sets our policy in respect of 'change-of-mind' returns. Please refer to the section below in relation to faulty items.
Before dispatch
If you change your mind after you place an online order, you will have 3 hours after placing your order to cancel it. You can do this by:
email or phone.
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
Changing your mind - after dispatch
If you change your mind after you receive your item, you should notify us of this within 28 calendar days of you receiving your item.
In order to return your item you should:
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome of this. If your item is returnable, your refund will be sent to your original payment method within 7 calendar days.
Exclusions
Please note that some items may be excluded from our change-of-mind returns policy. Items which are non-returnable include:
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
Returning a faulty item
The goods that you receive from us must be:
We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of receiving your goods you can request a full refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.
How to return a faulty item
If your item is faulty, you should:
phone or email
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome. If you are entitled to a refund, this be sent to your original payment method within 7 calendar days following the outcome of the quality check.
If you are entitled to a repair or replacement, we will usually arrange this within 14 calendar days following the outcome of the quality check.
The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.
Unicorn Cards is UK and Europe’s premier trading cards store, offering you great selection of better and hard-to-find Yu-Gi-Oh!, Pokemon, Magic: The Gathering and Dragon Ball Super cards and sealed products. Over 1,000,000 trading cards in stock!